Telecom software development
AI agents and integrations that work with billing, CRM and provisioning without leaving transactions half done. Live on a carrier network today.
Telecom software development means building systems that connect to a carrier's operational and business support systems (OSS/BSS): billing, CRM, provisioning, order management and the IVR in front of them. AMT (Advanced Millennium Technologies) runs a conversational AI agent in production on a live telecom network. It resolves 70% of customer queries without a human agent, at under 3 seconds average response, including bill payments, plan upgrades and SIM management.
Trusted by
// oss_bss
OSS and BSS: where telecom software sits
| Layer | What it runs | Systems we integrate with |
|---|---|---|
| OSS (operations support) | The network side: service inventory, provisioning, activation, fault and SLA monitoring | Provisioning and activation, service inventory, network monitoring |
| BSS (business support) | The customer and revenue side: orders, billing, payments, CRM, self-service | Billing and charging, CRM, order management, payment gateways |
| Customer channels | Where customers reach you | Web, WhatsApp, IVR and voice, customer and dealer portals |
// half_completed
The biggest risk in telecom integration: half-completed transactions
Most software talks to one or two systems. A single telecom customer action touches several, and they do not fail together neatly. A plan upgrade might update CRM, change provisioning, adjust billing and send a confirmation. If provisioning succeeds and billing times out, the customer now has a service they are not paying for, and nobody notices until a reconciliation report weeks later.
That is why telecom automation projects stall where transactions begin. Answering questions is easy. Safely changing data across four systems is the real job.
| What it takes | What it means in practice |
|---|---|
| Safe retries (idempotency) | A retry must never upgrade a plan twice or take a payment twice. This is built into the integration layer, not left to chance. |
| Compensating actions | If step three fails, steps one and two are undone on purpose. There is no single transaction that spans four vendor systems. |
| Continuous reconciliation | Something checks for account states that should not exist, all the time, not once a month. |
| Full audit trail | When a customer disputes a change, you can see exactly what happened and what authorised it. |
Get the four transaction-safety questions
Safe retries, compensating actions, reconciliation and audit. One page, with the question to ask any vendor about each. Useful before you approve an automation project that touches billing.
// case_study
Case study: AI agent on a live carrier network
| Measure | Result |
|---|---|
| Queries resolved without a human agent | 70%, across a mixed load |
| Average response time | Under 3 seconds |
| Channels | One agent across web, WhatsApp and IVR |
| Transactions handled | Bill payments, plan upgrades and SIM management |
| How it works | Retrieval over policy documents and the product catalogue (RAG), plus real-time calls into billing, CRM and provisioning |
// what_we_build
Telecom software we build
| Service | What it covers |
|---|---|
| Customer-facing AI agents | Agents that complete transactions across web, WhatsApp and voice, connected to your operational systems. See conversational AI. |
| IVR replacement | Natural conversation in front of, or instead of, a menu tree. See voice AI development. |
| OSS and BSS integration | Order management, provisioning, billing and CRM, with the transaction safety described above. |
| Self-service portals | Customer and dealer portals built with the same integration discipline. |
| Legacy modernisation | Phased, for systems that cannot be taken down. See Modernise Without Downtime. |
// faqs
FAQs: telecom software development
What are OSS and BSS in telecom?
Can you integrate with our billing and provisioning systems?
Can an AI agent handle transactions, not just FAQs?
What deflection rate is realistic for a telecom AI agent?
How do you stop transactions half-completing across systems?
Can you work with our existing IVR?
Talk to the engineers who built the carrier deployment
30 minutes. Bring your systems and your top customer query types, and we will tell you what can be automated safely and what cannot.
Not ready to talk? Read how we deliver. No form.